Powering the Next Layer of OBPARK
As new service categories are introduced, OBCREW can provide the common infrastructure needed to onboard providers, manage service requests, dispatch jobs, process transactions and measure performance.
OBCREW — Powering the People and Services Behind OBPARK
Gambaran Keseluruhan
OBCREW is the workforce and service enablement platform built for the OBPARK ecosystem, connecting drivers, mechanics and automotive service professionals with OBPARK's B2C customers. OBPARK helps customers discover, navigate, reserve and access parking and automotive services. OBCREW provides the operational infrastructure behind those services—enabling drivers, mechanics and service partners to onboard, manage their profiles, receive service requests, accept jobs and deliver services to customers.
From driver onboarding and mechanic verification to service bookings, job management, location-based assignments and backend micro-service operations, OBCREW creates a connected ecosystem between customers, service professionals and OBPARK. One ecosystem. Multiple services. One connected automotive experience.
A Connected Experience for Service Providers
For drivers and mechanics, OBCREW provides the tools required to participate in a structured service network. Providers can onboard, complete verification, define their capabilities, receive service requests, manage jobs and build a record of their performance.
Designed as a Micro-Services Platform
OBCREW is not limited to a single service workflow. Its backend can be designed as a collection of modular micro-services that can be reused across multiple automotive experiences.
Location-Aware Service Delivery
OBCREW can use location and service-area information to help identify suitable providers and support dispatch workflows. This creates a natural connection between OBPARK's parking experience and on-demand automotive services.
One Workforce. Multiple Automotive Services.
OBCREW creates a shared workforce, booking, dispatch, payment and service-management foundation that can support multiple services through OBPARK.
Perkhidmatan Kami
Platform Capabilities
Automotive Services
Ecosystem Benefits
Proses Kami
Industri Yang Kami Layan Platform Capabilities
OBCREW provides comprehensive tools for onboarding, verification, and service management.
Driver Onboarding
OBCREW provides a structured onboarding experience for drivers who want to access OBPARK services and opportunities.
Mobile number verification
Driver profile
Driver identity verification
Driving licence details
Vehicle information
Vehicle registration
Insurance information
Vehicle photographs
Service preferences
Location
Availability
Payment information
Documents
Verification status
Ratings
Completed jobs
Service history
Mechanic Onboarding & Skill Profiles
OBCREW enables mechanics and automotive technicians to join the OBPARK service network with verified professional profiles.
Personal and professional profile
Experience, skills and certifications
Workshop information
Service categories and area
Identity and document verification
General vehicle servicing
Engine diagnostics
Battery services
Tyre services
Brake services
Electrical services
AC services
Emergency roadside assistance
Vehicle inspection
Preventive maintenance
EV services
Car detailing
Micro-Services Backend
OBCREW is designed as a backend ecosystem of modular micro-services that can support multiple automotive services within OBPARK.
User Service
Driver Service
Mechanic Service
Partner Service
Vehicle Service
Service Catalogue
Booking Service
Job Management
Assignment / Dispatch Service
Location Service
Availability Service
Pricing Service
Payment Service
Notification Service
Rating & Review Service
Document Verification
Identity Verification
Service History
Wallet
Commission Management
Support
Analitik
Admin Management
Booking & Job Management
OBCREW manages the operational lifecycle of a service request. The system provides real-time status updates throughout the service lifecycle.
Request
Matching
Assignment
Acceptance
Arrival
Service Started
Service Completed
Payment
Rating
Service History
Intelligent Service Assignment
Match the Right Professional With the Right Customer. OBCREW can use multiple parameters to identify suitable service providers.
Customer location
Provider location
Service type
Skills
Availability
Distance
Service radius
Provider rating
Previous performance
Vehicle type
Estimated response time
Workload
Service priority
Verification & Trust
Build a Trusted Service Network. Verify provider identity, documents, and business credentials.
Identity verification
Driving licence verification
Vehicle verification
Business verification
Professional credentials
Pensijilan
Insurance
Document expiry
Background verification where appropriate
Trust Indicators: Verified status, Rating, Reviews, Experience, Completed services, Service categories, Response performance
Payments & Commission Management
Connect Service Delivery With Transactions. This enables OBPARK to develop multiple monetization models around automotive services.
Customer payments
Service charges
Provider payouts
Platform commissions
Partner commissions
Refunds
Cancellation charges
Wallets
Transaction history
Settlement reports
Ratings, Reviews & Notifications
Build a Trusted Automotive Community and Keep Customers and Service Providers Connected.
Overall rating, Service quality, Response time, Professionalism, Value, Completion rate
Push notifications, SMS, Email, In-app notifications
Events: New service request, Job assigned, Job accepted, Provider arriving, Service started, Service completed, Payment received, Cancellation, Verification status, Document expiry, New booking, New review
OBCREW Backend Dashboard
One Operational Command Center. OBPARK administrators can manage the entire service ecosystem through a centralized dashboard.
Users: Customers, Drivers, Mechanics, Partners
Operations: Bookings, Jobs, Assignments, Active services, Completed services, Cancellations
Service Network: Providers, Workshops, Service areas, Availability
Finance: Revenue, Commissions, Payouts, Refunds, Transactions
Analytics: Booking volume, Service demand, Provider performance, Customer retention, Revenue, Service completion, Response times
Future Micro-Services
The platform is designed to scale and support a broader ecosystem of automotive micro-services in the future.
Car wash booking
Detailing
Tyre replacement
Battery replacement
Fuel delivery
EV charging assistance
Roadside assistance
Vehicle towing
Vehicle inspection
Car servicing
Insurance assistance
Vehicle pickup/drop
Emergency assistance
Spare parts
Automotive marketplace services
Automotive Services
OBCREW supports a wide array of automotive services by connecting qualified providers with users in need.
Driver Services
Essential on-demand vehicle assistance and support services.
Vehicle assistance
Battery assistance
Tyre assistance
Emergency support
Car wash
Vehicle detailing
Vehicle inspection
Maintenance booking
Pickup and drop
Driver assistance
Parking assistance
Mechanic Services
On-Demand Automotive Expertise delivered directly to the customer.
Vehicle diagnostics
Battery replacement
Tyre replacement
Puncture assistance
Engine diagnostics
Brake inspection
Electrical repairs
AC services
Preventive maintenance
Vehicle inspection
Emergency roadside assistance
EV support
Partner Management
Bring Automotive Service Businesses Into OBPARK.
Business profile
Service catalogue
Service locations
Employees
Mechanics
Operating hours
Service radius
Pricing
Availability
Tempahan
Transactions
Reviews
Ecosystem Benefits
OBCREW delivers value across all participants in the OBPARK automotive ecosystem.
For OBPARK
Expand the service ecosystem
Increase customer engagement
Generate additional revenue
Build a service-provider network
Create reusable backend infrastructure
Launch new services faster
Improve customer retention
For Drivers
Digital onboarding
Access to service opportunities
Service management
Job history
Earnings visibility
Profile and ratings
For Mechanics
Digital professional profile
Access to customers
Service requests
Job management
Location-based assignments
Earnings and transaction tracking
For Customers
Convenient automotive services
Verified professionals
Location-aware service
Transparent booking
Service tracking
Ratings and reviews
Digital service history
Customer Request
A customer requires assistance (e.g., battery, tyre, car wash) and initiates a service request through the OBPARK app.
Service Matching
OBCREW identifies available providers based on location, skills, availability, and rating.
Provider Assignment
The service request is assigned and routed to the most suitable verified professional.
Job Acceptance
The driver or mechanic accepts the job and navigates to the customer's location.
Service Delivery
The professional arrives, performs the requested automotive service, and updates the status in real-time.
Payment & Rating
Payment is processed through the platform, followed by customer ratings and service history recording.